CargoWise Customer Service & Support
A Proven Approach to Better Customer Care
Our goal is to provide the best customer service and support in the industry. CargoWise standard support provides access to a global support infrastructure. No matter where you are, no matter what the issue, our support team is there. Our regional hubs give us extensive global reach and let us support you in seven local languages, in more than 75 countries, and in any time zone. Standard support includes 24 x 7 resolution of CR1, CR2 and CR3 level incidents. All other incidents will be handled during local regular business hours.
Expert Resources
Customer support is handled directly by our key Product Managers and Product Specialists. The result is faster resolution as all support personnel are involved in the development, training and support of specific modules.
Streamlined Incident Reporting
Automated electronic incident reporting directly from ediEnterprise accelerates response and resolution time.
Dedicated Customer Care
Our Customer Care team includes a team of Relationship Managers in each region to guide you through our processes, beginning with your implementation and continuing throughout your relationship with CargoWise.